Un rêve de barrettes...


 

General policies                                               

 

Valentineclip.com is specialised in providing high quality products and friendly service. If you have any questions on ordering, custom items, returns or policies, please contact our customer service department at:

mail@valentineclip.com


Payments
Valentineclip.com accepts payments by credit card or check. Credit card payments are processed through Paypal. Valentineclip.com accepts all cards accepted by Paypal (MasterCard, VISA, Switch, American Express, Diners,...)
We understand that some customers may be reluctant to place their order over the Internet. In this case you have to fill out the order over the Internet without paying. Print the order form and fax or mail it us with your check.
You may also place your order by telephone. If you are mailing your payment allow 1 week for delivery. 


Credit card security
Paypal
At Valentineclip.com we have taken every precaution to make your online purchase completely safe and secure. We usePaypal, a payment system which uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.
 
Transaction encryption
The transfer of the purchase details from the retailers site to Paypal are encapsulated using its own encrypted and digitally-signed protocol. This uses a combination of standart methods such as PGP,RSA and MD5 to ensure that the information passed is secure and temper-proof via SSL.
 
Security for the shopper
Any communication between the shopper and Paypal is also encrypted to the maximum strength supported by the shopper’s browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a card not present” environment, by their card issuers.

Data storage
Data storage on Paypal systems, and the communication between Paypal and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

Shipping
We ship via La Poste. Normal shipping time can vary between 1-3 working days.

Shipping cost
Costs are differents and vary with the weight. The orders are sent by standard letter or by international collissimo.

Returns
We trust that you will be satisfied with your Valentine Hair Clip. However unwanted items may be returned, as long as they are received back in unworn condition within 10 days of the order date. There are no refunds on custom order. Please note that postage is unfortunately non refundable and you are responsible for return postage.