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General policies
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Valentineclip.com is
specialised in providing high quality products and friendly service. If
you have any questions on ordering, custom items, returns or policies,
please contact our customer service department at:
mail@valentineclip.com
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Payments |
Valentineclip.com accepts payments by credit card
or check. Credit card payments are processed through Paypal.
Valentineclip.com accepts all cards accepted by Paypal (MasterCard,
VISA, Switch, American Express, Diners,...)
We understand that some customers may be reluctant to place their
order over the Internet. In this case you have to fill out the order
over the Internet without paying. Print the order form and fax or mail
it us with your check.
You may also place your order by telephone. If you are mailing your
payment allow 1 week for delivery.
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Credit card security |
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Paypal |
At Valentineclip.com we have taken every precaution to make your online
purchase completely safe and secure. We usePaypal, a payment system
which uses a combination of both established and innovative techniques
to ensure the security and integrity of all sensitive data.
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Transaction encryption |
The
transfer of the purchase details from the retailers site to Paypal are
encapsulated using its own encrypted and digitally-signed protocol. This
uses a combination of standart methods such as PGP,RSA and MD5 to ensure
that the information passed is secure and temper-proof via SSL.
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Security for the shopper |
Any
communication between the shopper and Paypal is also encrypted to the
maximum strength supported by the shopper’s browser using 128 Bit SSL.
Shoppers are also protected from fraudulent use of their card in a card
not present” environment, by their card issuers.
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Data storage |
Data
storage on Paypal systems, and the communication between Paypal and the
worldwide banking networks, is regularly audited by the banking
authorities to ensure a secure transaction environment.
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Shipping |
We
ship via La Poste. Normal shipping time can vary between 1-3 working
days.
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Shipping cost |
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Costs are differents and vary with the
weight. The orders are sent by standard letter or by international
collissimo. |
Returns |
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We
trust that you will be satisfied with your Valentine Hair Clip. However
unwanted items may be returned, as long as they are received back in
unworn condition within 10 days of the order date. There are no refunds
on custom order. Please note that postage is unfortunately non
refundable and you are responsible for return postage. |
